Refunds and cancellations

The English version of this document is the controlling version.

Paid packages are refundable within 14 days of purchase when no project has been published and no intern has been matched. After a match, an unstarted placement is first handled through a rematch at no extra cost. When Forsa cannot deliver a suitable rematch within 30 days, the value of the affected project slot is refunded to the original payment method. Refund requests are answered within 10 working days.

What is never charged for

• Creating an account or building an intern profile.
• Browsing opportunities and applying to them.
• Being matched, shortlisted, selected or completing a placement.
• Receiving a verification record for confirmed work.

What can be paid for

Optional Guided Projects and institutional programmes. These provide structured practice, mentor time and review. They never affect matching, ranking, host visibility or selection.

Refund windows

• Before a guided cohort starts: full refund, no reason required.
• Within the first week of a cohort: pro-rated refund of unused mentor sessions and review credits.
• After the first week: refunds are considered case by case where Forsa failed to deliver the described support.

If Forsa cancels

If we cancel a cohort or cannot supply the mentor capacity described, you receive a full refund or a transfer to the next cohort, at your choice.

How to request a refund

Submit a billing request through the contact page with your account email and the package name. We aim to respond within five working days and to process approved refunds to the original payment method.

Disputes

If you believe you were charged for something Forsa says is free, tell us. Any such charge is an error and will be refunded in full.